Shipping Information
Delivery charges vary significantly depending on the supplier, the product, the shipping method (e.g., air freight, sea freight, express), and the destination. Since we connect you directly with suppliers, you will receive specific shipping quotes from them during the Request for Quotation (RFQ) process.
Estimated delivery times also depend on the supplier, product, shipping method, and destination. Sea freight can take several weeks or even months, while air freight or express shipping is typically faster, ranging from a few days to a couple of weeks. We will provide you with an estimated delivery timeframe based on your specific order and shipping preferences.
Once your order is shipped, you will be provided with a tracking number and the shipping carrier’s website or tracking portal. You can use this information to monitor the progress of your shipment online. If you encounter any issues with tracking, please contact our customer support directly.
Yes, most international shipments are subject to customs duties and import taxes. These charges are determined by the destination country’s customs regulations and are the responsibility of the buyer. We recommend researching your country’s import regulations and customs duties before placing an order to avoid unexpected costs. We may be able to provide guidance on customs documentation, but ultimately, the buyer is responsible for these fees.
Yes, the suppliers on our platform ship internationally. However, the specific countries and regions they ship to may vary. Please confirm with our customer support whether your order can be shipped to your location and discuss any specific shipping requirements or restrictions.
Returns & Refunds
- Please contact your supplier directly to initiate a return. Since we are a platform connecting buyers and suppliers, return policies and procedures vary between individual suppliers.
- Discuss the reason for the return and any applicable return shipping costs with the supplier.
- Follow the specific return instructions provided by your supplier.
- Return policies are determined by the individual suppliers on our platform.
- International returns may involve additional complexities due to customs, shipping, and varying regulations.
- Carefully review the supplier’s return policy before making a purchase.
- Contact your supplier for assistance with international returns.
- Refunds are processed by the supplier. Please contact the supplier directly to address any discrepancies.
- Provide the supplier with your order details and the reason for the refund inquiry.
- If you are unable to resolve the issue with the supplier, contact our customer support for assistance.
- Yes, most international shipments are subject to customs duties and import taxes.
- These charges are determined by the destination country’s customs regulations and are the responsibility of the buyer.
- We recommend researching your country’s import regulations and customs duties before placing an order.
- Whether delivery charges are refunded for returned items is determined by the individual supplier’s return policy.
- Please clarify the refund policy regarding delivery charges with your supplier before initiating a return.